The Financial Toll of Workplace Conflict – GAYLE WIEBE OUDEH We all know that conflict can exact an emotional toll on us. Whether it’s a spat with our spouse, a heated exchange with a friend, or a difference of opinion with our boss or co-worker, we can be consumed with anger, guilt, regret, confusion, frustration … a whole host…
Communication Skills for the Workplace: Listening in the Midst of Conflict – Gayle Wiebe Oudeh Arguably, the most important communication skill in the workplace is the ability to listen. When employees don’t feel listened to, they feel devalued. When bosses don’t feel listened to, they feel disrespected. When clients don’t feel listened to, they feel ignored and unimportant. Thus, whether…